Returns & Exchanges
At Kenaz Perfumes, we want you to be completely enchanted by your signature scent. If you are not satisfied with your purchase, we offer a 30-day return policy for unused and unopened fragrance bottles in their original packaging.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully place the perfume bottle in its original designer box and secure it within a sturdy shipping carton to prevent damage during transit.
Ship to Kenaz
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; ensure you keep your tracking receipt.
Quality Inspection & Refund
Once our specialists verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing