Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are Kenaz perfumes authentic and long-lasting?
Yes, all our fragrances are 100% authentic and formulated with high oil concentrations to ensure a long-lasting scent profile that evolves beautifully throughout the day.
How long does shipping take?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
What is your return policy for fragrances?
Due to the nature of our products, we can only accept returns on unopened and sealed perfume boxes within 30 days of purchase to ensure hygiene and quality standards.
Do you offer sample sizes before I commit to a full bottle?
We certainly do! We offer a variety of discovery sets and 2ml sample vials so you can experience the top, middle, and base notes on your skin before purchasing a full-sized bottle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How should I store my perfume to maintain its quality?
To preserve the integrity of the scent, we recommend storing your Kenaz perfumes in a cool, dry place away from direct sunlight and extreme temperature fluctuations.